> For the complete documentation index, see [llms.txt](https://docs.tzproject.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.tzproject.com/support/lost-2fa.md).

# Lost 2FA

### Lost 2FA Access

If you lose access to your 2FA, **do not create a ticket**. Follow the steps below. If these do not work, your account cannot be recovered.

***

#### General Responsibility

We support all 2FA apps, but it is **your responsibility** to keep your 2FA codes safe.

***

#### Google Authenticator

If you used Google Authenticator and have lost your phone or the app, follow this guide to recover your codes:

{% embed url="<https://www.youtube.com/watch?v=a5cCCswaZZI>" %}

***

#### Apple Authenticator

For Apple’s built-in authenticator:

1. Open the **Passwords** app on your iPhone.
2. Go to the **Codes** section.
3. Your codes are linked to your Apple ID, so they will remain available even on a new device.

***

#### Other 2FA Apps

If you are using another 2FA app and cannot find your codes, you will need to search for a tutorial specific to that app.

***

#### Recovery File

You can revoke your 2FA using the **recovery file** you downloaded when creating your account.


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