If you lose access to your 2FA, do not create a ticket. Follow the steps below. If these do not work, your account cannot be recovered.
We support all 2FA apps, but it is your responsibility to keep your 2FA codes safe.
If you used Google Authenticator and have lost your phone or the app, follow this guide to recover your codes:
For Apple’s built-in authenticator:
Open the Passwords app on your iPhone.
Go to the Codes section.
Your codes are linked to your Apple ID, so they will remain available even on a new device.
If you are using another 2FA app and cannot find your codes, you will need to search for a tutorial specific to that app.
You can revoke your 2FA using the recovery file you downloaded when creating your account.
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