Lost 2FA

Lost 2FA Access

If you lose access to your 2FA, do not create a ticket. Follow the steps below. If these do not work, your account cannot be recovered.

---

General Responsibility

We support all 2FA apps, but it is your responsibility to keep your 2FA codes safe.

---

Google Authenticator

If you used Google Authenticator and have lost your phone or the app, follow this guide to recover your codes:

---

Apple Authenticator

For Apple’s built-in authenticator:

1. Open the Passwords app on your iPhone.

2. Go to the Codes section.

3. Your codes are linked to your Apple ID, so they will remain available even on a new device.

---

Other 2FA Apps

If you are using another 2FA app and cannot find your codes, you will need to search for a tutorial specific to that app.

---

Recovery File

You can revoke your 2FA using the recovery file you downloaded when creating your account.