# Refund policy ### 1. General At TZ Project, we provide high-quality digital services. Since our products are digital and immediately accessible after purchase, \*\*all sales are final\*\*, except under specific conditions outlined below. ### 2. No Right of Withdrawal By purchasing a digital service from TZ Project, you \*\*expressly waive your right to withdrawal or refund\*\* once access has been granted or the service has been activated. This policy complies with \*\*consumer laws regarding digital content\*\* that is provided without a physical medium. ### 3. Refund Eligibility Refunds are only considered under the following exceptional circumstances: - The purchase was \*\*not accessed, downloaded, or activated\*\*. - A duplicate purchase was made by mistake. - A technical issue \*\*on our side\*\* prevents service usage, and we are unable to resolve it. ### 4. Non-Refundable Situations No refunds will be provided in the following cases: - If the service has been accessed, downloaded, or used. - If you changed your mind after purchase. - If your account was restricted or banned by a third party (e.g., a game publisher). - If the software does not work due to \*\*modifications on your system or third-party software\*\*. - If you failed to read the service description before purchasing. - If you attempt to initiate a chargeback or dispute via your payment provider. ### 5. Refund Request Process If you meet the refund eligibility criteria, you must contact our support team with: - Your order ID and email used for the purchase. - A detailed explanation of why you are requesting a refund. Refund requests must be submitted within \*\*48 hours of purchase\*\*. ### 6. Refund Processing Time Once approved, refunds will be processed within \*\*14 business days\*\*. The time for the refund to reflect in your account depends on your payment method and financial institution. ### 7. Chargebacks & Payment Disputes If a user initiates a chargeback or payment dispute \*\*without contacting our support team first\*\*, we reserve the right to: - \*\*Permanently ban the user\*\* from our services. - \*\*Blacklist the user from future purchases.\*\* - \*\*Report fraudulent chargebacks\*\* to relevant authorities and payment processors. ### 8. Changes to this Policy We reserve the right to modify this Refund Policy at any time. The latest version will always be available on our website. ### 9. Contact Us For any questions or refund inquiries, please contact our [support team](https://discord.com/invite/tzproject). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.tzproject.com/tz-project/how-to-purchase/official-store/refund-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.