# Refund policy

### 1. General

At TZ Project, we provide high-quality digital services. Since our products are digital and immediately accessible after purchase, \*\*all sales are final\*\*, except under specific conditions outlined below.

### 2. No Right of Withdrawal

By purchasing a digital service from TZ Project, you \*\*expressly waive your right to withdrawal or refund\*\* once access has been granted or the service has been activated. This policy complies with \*\*consumer laws regarding digital content\*\* that is provided without a physical medium.

### 3. Refund Eligibility

Refunds are only considered under the following exceptional circumstances: - The purchase was \*\*not accessed, downloaded, or activated\*\*. - A duplicate purchase was made by mistake. - A technical issue \*\*on our side\*\* prevents service usage, and we are unable to resolve it.

### 4. Non-Refundable Situations

No refunds will be provided in the following cases: - If the service has been accessed, downloaded, or used. - If you changed your mind after purchase. - If your account was restricted or banned by a third party (e.g., a game publisher). - If the software does not work due to \*\*modifications on your system or third-party software\*\*. - If you failed to read the service description before purchasing. - If you attempt to initiate a chargeback or dispute via your payment provider.

### 5. Refund Request Process

If you meet the refund eligibility criteria, you must contact our support team with: - Your order ID and email used for the purchase. - A detailed explanation of why you are requesting a refund. Refund requests must be submitted within \*\*48 hours of purchase\*\*.

### 6. Refund Processing Time

Once approved, refunds will be processed within \*\*14 business days\*\*. The time for the refund to reflect in your account depends on your payment method and financial institution.

### 7. Chargebacks & Payment Disputes

If a user initiates a chargeback or payment dispute \*\*without contacting our support team first\*\*, we reserve the right to: - \*\*Permanently ban the user\*\* from our services. - \*\*Blacklist the user from future purchases.\*\* - \*\*Report fraudulent chargebacks\*\* to relevant authorities and payment processors.

### 8. Changes to this Policy

We reserve the right to modify this Refund Policy at any time. The latest version will always be available on our website.

### 9. Contact Us

For any questions or refund inquiries, please contact our [support team](https://discord.com/invite/tzproject).