> For the complete documentation index, see [llms.txt](https://docs.tzproject.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.tzproject.com/support/hwid-reset.md).

# HWID Reset

If you need a HWID reset make a ticket [here](https://discord.gg/tzproject).

**Note:** You must receive an **HWID error** when attempting to inject, otherwise you will not be able to create a ticket.

Please provide the following after making a ticket.

1. Your receipt **from your bank** for TZ purchase **AND** the email you were sent **WITH DATE VISIBLE**. 
2. Your reason for the hardware reset: 
3. What is your OLD CPU & GPU? Along with, your NEW CPU & GPU? 
4. Proof of the new computer or parts: \[Attach receipts/images/specifications] 
5. Attach a picture from your bank statement of the new PC purchase. 
6. Do you have your OLD PC? 
7. What's your username?

If you cannot provide this information we will deny your HWID reset.