# HWID Reset If you need a HWID reset make a ticket [here](https://discord.gg/tzproject). **Note:** You must receive an **HWID error** when attempting to inject, otherwise you will not be able to create a ticket. Please provide the following after making a ticket. 1. Your receipt **from your bank** for TZ purchase **AND** the email you were sent **WITH DATE VISIBLE**. 2. Your reason for the hardware reset: 3. What is your OLD CPU & GPU? Along with, your NEW CPU & GPU? 4. Proof of the new computer or parts: \[Attach receipts/images/specifications] 5. Attach a picture from your bank statement of the new PC purchase. 6. Do you have your OLD PC? 7. What's your username? If you cannot provide this information we will deny your HWID reset. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.tzproject.com/support/hwid-reset.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.